Bill's Defensive Driving School

Tim liked his lesson with Pan a lot. He has taken several lessons with other instructors and thought Pan gave him useful perspective that the others did not. They worked on his parking which no one else had done. We want to continue to take more lessons with Pan.

My second lesson went a lot better than my first lesson because Bill let me have more control of the accelerator and brake. I like the fact that he is pushing me beyond my comfort zones in making big turns and going on windy roads and through busy intersections.

Critical: Professionalism, Quality Rude employee on the phone refused to schedule a driving lesson for the 1.5 hours I needed, and told me I'd have to pay for two 2 hour sessions, and refused to budge an inch, or even say something like, "sorry for the inconvenience." No way to conduct business!

Do not use for au pairs! Poor customer service! Little progress no willingness to accommodate! We booked in 12 sessions in rapid succession to get our Columbian au pair (had a international drivers license) ready to drive our kids to school. I spoke to Susan in the office at length about my concerns about the language barrier and I suggested a FREE translator app in which would help the instructors with explaining the why in their corrections to my au pair so it would be understood. Susan said all her drivers should have it and ensured that she would make it happen and I was told that every day I would get a progress update.

The first instructor Paul didn't call until the second double lesson. He said progress was slow and that my au pair may not have understood.

Asked about the translator and he said he would use it next time, but Susan never told him. I explained my au pair is very sweet and if asked if she understood she will always smile and say yes, but she still wouldn't understand.

Two sessions later he reports that progress is small and asked if she understood the rules. He said he didn't know and would use a translator (thus was the 6th session I paid for). He said he had his "own ways of being understood"! Was passed to the owner Bill for lessons and he too didn't call until after the 4th lesson--not the deal. No translator used even though he knew she understood little.

He offered he regretted that "we should have talked earlier". Bill chastised me and said I should have rode along (I was traveling - was discussed to Susan and Paul). No discount offered for the MASSIVE money wasted or no make up sessions and no accountability. The only reason this review has one star is because they had availability -- but we know why now, don't we!!! Use Sam's driving school; he is much better!