Best Defense Driving School

After dealing with the terrible communication, 3 weeks after I paid and completed my last drive time they still haven't submitted my completion files to the DMV so I'm unable to get my drivers license.

Worst experience ever and this was only my daughter's 1st driving session. The instructor was rude and kept criticizing everything she did and made snide remarks when she didn't know how to do something (parallel park). When the other girl was driving, he spent entire time on his cell phone then made her stop at gas station for snacks. For what we're paying this school, this is unacceptable & unprofessional behavior.

Do not even bother, go for Rock Valley instead. First off, the classroom portion was educational and great. Nothing negative there. Everything else on the other hand, unbelievable. Scheduling is the first problem. Always seem to be misplacing paper work and asking you to make payments you already made. Then, when you text them to schedule it takes forever for them to get back.

Once I texted them again just to make sure, and they responded in the RUDEST WAY POSSIBLE. "Wow, learn some patience" they said. Perhaps be more considerate. Now, the drive times. Horrendous. One instructor in particular was unbearable (Keith, I believe). He was always unnecessarily rude to me and would make me and other students stop so he could get himself snacks.

I learned absolutely nothing through him. The other instructors I had were great though, no complaints there. Very informative and communicated well in that aspect. Overall, not great.

Critical: Communication, Professionalism, Quality, Value Worst possible business ever! Took days on end to get a response

I am only giving a star because the online classroom portion was well done, but that is done by another company. This school is extremely disorganized and the communication was horrendous. All communication is done through text messaging; including scheduling drive times. It takes weeks to even schedule a drive time, which is at least a month out. My daughter just barely got her requirements done within the 6 months. I would recommend Rock Valley over them any day.

I'm only giving 1 star because I have to! BDDS is thee most unorganized, unprofessional business I've ever dealt with! Takes days to get a response from your texts and when they do finally decide to respond they are rude. They also kept a check for 2 weeks before cashing it, I accounted for the check but write so few checks that I forgot about it when it didn't get taken out of the bank during our pay period so it didn't get deducted from our next pay period because I expected it to already be cashed! Wrong.and now I'm stuck with the over draft fee! We will definitely not be using them again!

I took online classes and Behind the Wheel Lessons through Best Defense Driving. Both taught me well enough to pass my temps test and driver's test. 5 stars.