DefensiveDriving.com

THIS IS A SCAM STAY AWAY. THE WORST QUALITY OF EVERYTHING (VIDEOS TEXT INFORMATION) YOU WANT TO GET YOUR CERTIFICATE RIGHT AWAY? FIFTY DOLLARS 50.00!

They advertise the course as $25 but charge you $35 if you take the video course instead, which it does not specify. They also won't let me download my certificate after I already paid the course unless I pay another $25. I tried to get help through email before writing this review. But Chris, the person who was assisting me, was no help and said there is nothing to do and would dismiss all my questions. Horrible. Don't get this course, you may as well just pay your whole ticket or get a different course that is actually $25.

Inaccurate description on their website about video and text prices. Got charged $35 for the video course, then another $25 to download the certificate that was never mentioned. Be warned before signing-up, there are better options. Very dissapointed.

I spoke with Andrea today, and she was a God send. She helped me out with retaining my certificate. She politely and nicely explained the process to getting my certificate and outlined how to submit it quickly.

Course is fine, but this website is a SCAM. They deceive you on the front page saying you can download the certificate once you finish the course. Once you do, boom, there's a $25 extra fee to download it electronically, or you'll have to wait for 7-10 days for them to mail your certificate. This fee is NEVER mentioned on their website prior to purchasing the course.

They are doing this intentionally to trick you into buying from them. In total, it would be $60 if you take the video course. Other websites will do this for a total of $25-$35.

The course is simple to navigate online using the Video Method. Be aware that there is a concealed cost of $25 for printing your defensive driving certificate. This was unexpected and not directly mentioned during sign up. I understand capitalisim, though this is unfair to your customers, backing them against a wall forcing them to pay extra, when other courses do not.

Signed up for text based course, got videos. They don't tell you upfront they charge and additional $25 to download the certificate. They probably can't be blamed for the decade old content I guess. Otherwise was able to get it done working on and off throughout the day.

Critical: Quality, Value This company is a scam. Their billing process is not clear. They charge $35 more than the $25 they advertise. You have to pay an additional $25 to download the certificate. STAY AWAY WITH YOUR MONEY! Their content is from the 1990s.

BEFORE YOU GO SIGNING UP WITH THESE GUYS PLEASE READ THIS! I was attracted to this website because of the low $35 course fee it advertised. Now after taking my course, I was excited to quickly print out and use for the purpose I wanted it anyways. But behold, I was asked to pay an undisclosed $25 fee to download my own certificate I thought I had paid for.

This got me really upset that I called their customer's service immediately. The lady gave me an option to have it mailed to me in 8 - 10 business days for free. Luckily for me as I thought, I didnt need it urgently, so I had all the time to wait. But then again their deception did not end there, these guys wanted to try everything to frustrate me to make sure I paid the $25 fee.

After about 10 days without the certificate in my mail, I got an email that said my home address was incorrect and the mail was returned to the office. This infuriated me because this was the same address I have received mails on multiple times with the USPS, etc. I called the customers service again to express my dissatisfaction about this whole issue.

The Customers service rep was all but receptive or helpful. I affirmed that the same address she had was correct without making any correction to it. I waited almost 10 days again and the certificate did not arrive. Then I called a third time. This time a guy picked up, he assured me that the certificate was posted. That same day I got a mail that my certificate has just been shipped.

This meant that the previous girl did not take any action on it. Finally around 5 days after that, the certificate arrived in my mail box. Please note, I didnt change my address. This was my personal bad experience with them and I will never recommend anyone to take this course with DefensiveDriving.com.

This is an excellent driving course. The only problem I had was accessing the program several days after completing the first two sections. However, I received great assistance when I called their help line. I was quickly connected to a real person, Andrea Haskins, who quickly solved my problem. Highly recommended!